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Problems with the Acrobat plug-in manager in Mac OS X

If you are still having problems with installing our plug-ins in Acrobat 6.0 using the regular instructions, please check if any of these tips can help.

Cannot find the Add button
Add button is grey
Manually installing plug-ins
No Plug-ins menu
Still stuck?

Cannot find the Add button

 If you cannot find the Add button for plug-ins, check the following
  1. Make sure you are selecting Get Info on the Acrobat 6.0 Application. Not, for example, the Acrobat 6.0 folder.
  2. Make sure this is Acrobat 6.0 or later. This is not the method for installing to Acrobat 5.0.
  3. If you still can't find the button, try a manual install.

Add button is grey

 We have had some reports that the Add button is grey and cannot be clicked. This seems to happen if the Acrobat application is marked as read-only.
  1. Click the triangle next to Ownership & Permissions and change the permissions to allow Read & Write. Important: you may need to reboot before the Add button becomes available, even though the permissions show up as changed.
  2. If this doesn't work, try a manual install.

Manually installing plug-ins

 Some people find it necessary to install the plug-in manually, or prefer to work this way because it's easier to see what is going on.
  1. Hold down control and click on the Acrobat 6.0 application (not folder). A menu should appear.
  2. From the menu select Show package contents.
  3. A Finder window should appear, containing a single folder called Contents. Double click to open this folder.
  4. A new folder should appear with several entries including Plug ins. Open this folder, and you can install any plug-in by dragging plug-in files into this folder.

No Plug-ins menu

 If you have installed the plug-in but no Plug-in menu appears, check the following.
  1. Make sure you are running Adobe Acrobat Standard or Adobe Acrobat Professional. The free Adobe Reader or Acrobat Reader will not do.
  2. Make sure all necessary files were copied. For example, for Quite Imposing the plug-in needs the Quite Imposing OSX file, not just Quite Imposing.
  3. Select Acrobat > Preferences in Acrobat, and click on the Startup item at the left. Under Application startup make sure that Use only certified plug-ins is off.

Still stuck?

 E-mail help@quite.com. Please be sure to include the following information so we can help you more effectively:
  1. Which plug-in you are trying to install.
  2. The Acrobat product and version you are using.
  3. The exact problem symptoms you are seeing (or not seeing!)
  4. What you have already tried.